Patient portal
The FollowMyHealth patient portal is used with your Northwell account to give you more access to your personal medical records—from Northwell and other medical providers—and more control over your health care.
With the patient portal, you can:
- View prescriptions and lab results
- Access notes from doctor appointments
- Email your physician directly
- View discharge instructions after a hospital stay
Medical records
As a patient, you have the right to access your medical records. Copies of medical records are available to patients and physicians with the proper authorization. Our Health Information Management Office can help—call (914) 366-3060.
Support services
Interpreters & assistance for the hearing impaired
Phelps provides free interpreting services for patients who require assistance communicating. Notify your nurse if you need an interpreter.
Our hearing-impaired patients who require assistance may call the operator (0) and request support.
Patient satisfaction
Offering you the best possible health care is our top priority. To determine where improvements are needed, we participate in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey, a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.
After you are released from the hospital, you may be selected to participate in the HCAHPS survey. Please take the time to fill it out—your feedback is valuable to us.
Patients’ Bill of Rights
Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights.
Billing & insurance
Your hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy and the services of hospital employees. You will receive a separate bill from your physicians for their professional services.
The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.
Please check with your health plan to make sure Phelps Hospital is considered in-network for the particular service you require. Professional services are usually billed separately from facility services.